REGULATIONS FOR BOOKING ACCOMMODATION SERVICES BY ELECTRONIC MEANS (hereinafter referred to as: “REGULATIONS”)
Introductory provisions
These regulations are a contractual template for reservations and define the rights and obligations of the Facility and the Client.
The condition for making a reservation is to fill out the form, read and accept the provisions of the Regulations and make a payment.
The customer voluntarily makes a reservation. The facility does not charge a reservation fee.
The Regulations are valid for reservations made from 01.04.2025.
The following terms used in the Regulations will have the meanings established in accordance with the definitions below:
- Customer– a natural person who is at least 18 years old and has full legal capacity (consumer) or in the case of a reservation made on behalf of a company, a person who, in connection with their profession or service provided, a service for a legal person and/or an organizational unit that is not a legal person, to which the law grants legal capacity, makes a reservation in its name and on its behalf (not a consumer);
- Object – RetroHouse Małgorzata Macinkiewicz ul. Warzywnicza 5 Code 84-240 Reda
- NIP: 919-150-17-45,
- REGON-367729550;
- Email: retrohouse@tlen.pl ,
- Phone: +48 887887834;
- Online Payments– online payment methods made available to the Customer by the Facility as part of the booking process.
- Regulations– these Regulations.
Technical Requirements
To make a reservation, you must have an Internet connection and an e-mail account to which you will receive a message confirming your reservation (if you have completed the reservation process) or an e-mail about canceling your reservation (if you have not completed the reservation process).
For assistance or answers to any questions, please contact the Facility directly.
Reservation
MOMENT OF CONCLUSION OF THE RESERVATION: The reservation is considered to be made when the Facility accepts the reservation request – sending an e-mail to the Customer with confirmation of the reservation. If you do not receive an email, please check your SPAM email or contact the Facility.
CHANGE OF RESERVATION:
Changing a reservation by the Client involves the following steps:
- the message sent to the Client will contain a link to make the modification,
- Choosing the option described above will launch the reservation management system in your web browser. In the reservation management system, depending on the terms of the booked offer, it will be possible to cancel and/or modify the reservation.
- After sending a request for modification, depending on the offer configuration, it will be accepted automatically or sent to the facility to confirm the status. Please remember that until you contact the Facility and the Facility confirms the modification, it has not been made.
RESERVATION REFUSAL: The Facility reserves the right to refuse to make a reservation in the event of aIn the event of there being no available rooms in the Facility. In such a case, the Client will automatically receive a message to the Client’s e-mail address provided during the reservation that the reservation cannot be made.
CANCELLING/REVOKING THE RESERVATION: Cancelling a reservation by the Client involves the following steps:
- selecting the “Modify” option in the message sent to the Client containing the confirmation of the reservation,
- selecting the option described above will launch the reservation management system in the web browser. In the reservation management system, select the “Cancel” option and then describe the reason for the cancellation,
- after canceling the reservation, the Customer will receive a message to the email address provided during the reservation containing a confirmation of the cancellation of the reservation, and in the event of a free cancellation and payment for the reservation in advance, the amount paid will be returned to the Customer to the account from which the payment was made as part of the reservation. Please remember that receiving a confirmation of the cancellation of the reservation is equivalent to the cancellation of the reservation. If you do not receive confirmation of cancellation of your reservation, please check your SPAM folder and contact the Property.
COMMENTS ON BOOKING: Comments entered in the form do not bind the Property in any way. The Property does not guarantee that they will be met. The Facility reserves the right to contact the Client by e-mail or telephone to discuss them and inform about the payment (both earlier and on the day of arrival), if the fulfillment of comments/requests requires it and their implementation only after the acceptance of the Facility and the Client.
ADDITIONS: Additions selected in the reservation are binding on the Facility and if it is necessary to deliver them to the room, this delivery will take place to the room at the latest upon the Client’s arrival, unless the Client and the Facility decide otherwise by separate arrangements. In case of personalizing the addition, please contact the Venue in advance to determine the possibility of personalization (e.g. selection of types of flowers, color, etc.).
PAYMENT: The Client can pay for the reservation via Online Payments. The order is associated with the obligation to pay.
Stay at the facility
The terms of stay at the hotel are specified in separate regulations of the Facility.
The terms of the reservation apply directly and in the event of non-compliance with the regulations of the Facility, they shall apply priority.
Reservation conditions are sent by e-mail together with the booking confirmation.
Rights and obligations
The Client agrees to comply with the terms and conditions applicable at the Facility, including, but not limited to, the Facility’s regulations and to pay all dues on time, as well as to comply with all guidelines, rules and restrictions, in particular those imposed by law or recommendations of relevant authorities and services that apply in the Facility.
The Client is obliged to use true data, including personal data, which they have the right to use.
The Client undertakes not to take any actions that are inconsistent with the provisions of generally applicable law or good customs.
The Facility undertakes to fulfill the conditions of the reservation made.
The Facility reserves the right to block the e-mail address of a Client who has violated the provisions of the Regulations or the law.
Liability
The Client is solely responsible for selecting the reservation and its suitability for their own needs and the needs of the people for whom they are making the reservation.
The Client is responsible for their own actions and omissions, including providing incorrect information or failing to comply with the Regulations.
The facility or the provider of the reservation engine on the website is not responsible for interrupting the reservation process at the stage of filling out the form or the so-called abandonment of the shopping cart (not completing the reservation) by the Client. The Customer must start filling out the booking form again.
Departure before the booked check-out date does not affect the price and is equivalent to charging a fee according to the terms of the booking.
The facility or the provider of the booking engine on the website is not responsible for:
- incorrectly entered data by the Customer,
- lack of access to the Internet or limitations in its availability,
- limitations and/or improper operation of software or devices belonging to the Client, which constitute the basis for making a reservation,
- damages incurred and profits lost by the Client, which were caused by the actions and/or omissions of third parties, and which were beyond the control of the Facility,
- damages incurred and profits lost by the Customer, which were caused by force majeure,
- payments made as part of Online Payments.
The exclusions or limitations of liability provided for in the Regulations do not apply in cases in which, due to the content of mandatory provisions of law, it is not possible to exclude or limit liability, in particular they do not apply to damage caused intentionally.
All claims are subject to a limitation period in accordance with applicable regulations rights.
Complaints
The Customer has the right to file a complaint and have it considered by the Facility within the statutory period of 14 days from its receipt. Complaints should be submitted by letter or electronically – retrohouse@o2.pl or to the property’s stationary address Reda ul. Warzywnicza 5 zip code 84-240 Reda. The complaint should include the following Customer data: first name, last name, Customer’s address, e-mail address provided when booking and a description of the problem that occurred.
Immediately after considering the complaint, the Property will provide the Customer with a response regarding the resolution. The response will be sent in the same form in which the complaint was submitted.
Personal data and privacy
The principles of personal data processing and privacy protection conditions are specified in the Privacy Policy on the Facility’s website.
Provisions final
The Facility has the right to introduce changes to the Regulations and they are effective upon update in the booking engine on the website, provided that the Customer who made the reservation is bound by the Regulations in the version in force on the day the Customer accepted the Regulations.
In the event that a person notices a violation of the law, such person is obliged to contact the Facility.&n